Delegations and Approvals

[Wade Clairmont]

I am sure everyone allows their Approvers to delegate their approvals in ServiceNow.

My query is....

What prevents a user from submitting a service request, and approving it for themselves if their Manager has delegated approval to them?

[molez]

You would need to configure it to prevent that. In some situations it is OK, in others it isn't.

[Brad Tilton]

By default ServiceNow allows this to happen with the delegate functionality. You could prevent this from happening in specific circumstances or instance wide, but you'll have to do some scripting.

[Kalaiarasan Pus]

You need to write a business rule on sysapproval_approver table to restrict it. Check if the current approver is the user who submitted the ticket.   Abort the action if yes and print some info message