Delegations and Approvals
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11-21-2014 08:47 AM
I am sure everyone allows their Approvers to delegate their approvals in ServiceNow.
My query is....
What prevents a user from submitting a service request, and approving it for themselves if their Manager has delegated approval to them?
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11-21-2014 08:57 AM
You would need to configure it to prevent that. In some situations it is OK, in others it isn't.

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11-22-2014 07:56 PM
By default ServiceNow allows this to happen with the delegate functionality. You could prevent this from happening in specific circumstances or instance wide, but you'll have to do some scripting.

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11-22-2014 08:24 PM
You need to write a business rule on sysapproval_approver table to restrict it. Check if the current approver is the user who submitted the ticket. Abort the action if yes and print some info message