Ebooks to clear the CIS-HR exam

[rashmichaud]

Which Ebooks should be sufficient to clear the CIS-HR exams

[Dr Atul G- LNG]

Hi @rashmichaud 

If I am not wrong, Servicenow stopped giving ebook for CIS exam now. You need to follow only HR training only.

[Srikanth_9]

Hi @rashmichaud,

As @Dr Atul G- LNG mentioned, ServiceNow has stopped providing official eBooks for all the CIS exams.

You can go through the CIS-HR course in ServiceNow University - Human Resources Service Delivery (HRSD) Implementation - ServiceNow University.

Check the CIS-HR Exam Blueprint - Certified Implementation Specialist - Human Resources (CIS-HR) Mainline Exam Blueprint - ServiceNow ...

Study the Product Documentation - HR Service Delivery • Zurich Employee Service Management • Docs | ServiceNow

Refer to Udemy or Exam Topics and YouTube Videos.

Wishing you the best...!

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[glideFather]

Hi @rashmichaud,

I took the CIS HR exam in December 2025 and an eBook was available as seen here:

[GF#7] Detailed Guide: How to Access Your eBook

But it depends on what versions is the course. 

Left side Xanadu, eBook is available

Right side Zurich, eBook isn't available

[Tanushree Maiti · Accepted solution]

Hi @rashmichaud 

I cleared CIS-HR on Oct'2025. I am sharing my experience how I have cleared CIS -HR.

1. Completed Human Resources Service Delivery (HRSD) Fundamentals  thoroughly.

• I reviewed the content multiple times to understand the terminology and functionality clearly

2. I carefully went through the syllabus. The exam consists of the following domains:

Number of Domains	Exam Domain	Percent of Exam
1	Describe and use the ServiceNow HR System Architecture Plugins HR Table Structure Application Scoping	30%
2	Configure and Implement ServiceNow Core HR Applications and Employee Center  Users, Groups, Skills, and Roles  Assignment Rules  HR Service, HR Catalog Items, and Record Producers  Employee Center Branding	30%
3	Configure and Implement HR Journeys  Describe the basic structure of a Lifecycle Event and a Journey  Explain how to configure a Lifecycle Event and Journey; including Activity sets, trigger conditions, activities, audience, and activity field mappings	20%
4	Describe and Use Platform, Role, and Contextual Security  Describe how Platform, role, and contextual security are used in ServiceNow  Understand how the Delegated Developer role works  Understand how to configure security options to protect HR data	20%
Total	100%

3. I practiced extensively using mock questions. There are many free resources available on sites like Quizlet and ExamTopics, as well as paid courses on platforms like Udemy.

4. Whenever I was unsure about a question, I revisited the course material on ServiceNow University to strengthen my understanding.

Note: Make sure  all 4 domains of HRSD , you are confident -> Then only go for exam!

Good Luck!