Exploring Testing Options in ServiceNow—Need Community Insights

[RajalaxmiV]

Hi everyone, I’m currently working on a ServiceNow implementation and exploring different testing strategies. I’ve come across ATF (Automated Test Framework), manual testing, and some custom approaches.I’d love to hear from the community about structured pathways or best practices for testing in ServiceNow. Are there any recommended sequences, templates, or resources that guide testing across modules.

[Community Alums]

Hello @RajalaxmiV,

A well-planned testing approach helps ensure smoother upgrades and higher quality releases, and a general testing pathway many teams follow is: 

1.Unit & Developer Testing  

Performed manually or through quick checks in development. Validate scripts, UI policies, and flows in isolation. 

2.Automated Test Framework (ATF)  

Use ATF to automate regression and functional testing. It’s especially useful for validating configurations after updates or upgrades. 

Automated Test Framework (ATF) reference 

3.Functional / UAT Testing  

Business users validate end-to-end scenarios in a UAT environment. Use test cases and templates in the Test Management 2.0  application for structured documentation. 

How do I use Test Management 2.0 for manual testing 

4.Regression & Upgrade Testing  

Automate with ATF where possible; supplement with targeted manual checks for integrations or complex UI pages. 

5.Performance & Integration Testing  

Use ServiceNow Performance Analytics or external tools (like Postman, SoapUI) for API validation and load testing of integrations.

A few Related docs: 

How do I conduct effective and efficient testing? 

What best practices should I consider when creating ATF tests? 

 
Thanks & Regards,   

Muhammad Iftikhar     

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