for new authorization

vaseemaabid
Kilo Explorer

5 hours ago

Pearson VUE asked me to contact ServiceNow for a new exam authorization (Case #42175046), but the certification email address is no longer active. How can I request a new authorization?

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Sachin_Nasa
Tera Guru

3 hours ago

Hi @vaseemaabid ,

I recommend submitting a case through the ServiceNow University Help Center and selecting the Certification category. Include the following details in your request:

  • Pearson VUE Case ID: 42175046
  • Your ServiceNow University email address
  • Exam name
  • A brief explanation that Pearson VUE has instructed you to obtain a new exam authorization from ServiceNow.

If you already have an open case with ServiceNow, reply to that case and attach the communication you received from Pearson VUE. The certification team can review your situation and issue a new authorization if appropriate.

This is the recommended support channel for certification-related authorization requests.
If you found this helpful, please mark it as Helpful and Accept as Solution so it can reach others too.

Thanks & Regards,
Sachin Narayanasamy
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