Forms Task

tinamburns
Giga Contributor

Hello,

 

I'm a first-time user in the course work simulator. I followed the instructions provided for the "Forms Task" simulator. I received the following failed attempts. I selected the caller ID as Abraham Lincoln since the "caller ID" was not listed in the steps below.

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ask Description: Submit a Problem about the network server going down multiple times a week. 

 

Task Instructions:

1.Navigate to All > Problem > Create New.

2.

Fill out the form:

  • Category: Network
  • Service: IT Services
  • Impact: 2 - Medium
  • Urgency: 2 - Medium
  • Assignment group: Network
  • Problem statement: Unable to connect to network server.
  • Description: The department network server seems to be going down multiple times a week and I currently can't connect to it. We would like a more permanent solution.

Notice when you set the value of Urgency to Medium, the Priority automatically changes to “3-Moderate”.

 

3.Select the Form Context Menu to Save the record.

4.Select the Form Context Menu and select Create Favorite.

5.Select More to choose any icon and any color.

6.Select Save edits.

7.Select Go to Activity Stream to navigate to the section of the form where you can keep track of any Work Notes on the problem.

 

 

 

2 REPLIES 2

tinamburns
Giga Contributor

Hello again,

 

I think I resolved a part of the problem I was having but what would I enter in the "first reported by" field? 

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tinamburns
Giga Contributor

All, I was able to resolve my issue. Thanks to those who were able to reply.