Found typos in Training and Certification Terms and Conditions document

[FP_SN]

Hi, I'm brand new here and I am looking for the right forum to report typos in the T&C agreement document; anyone have a clue?

For reference:

- 2nd page 2nd paragraph fulfil should be fulfill;

- 5th page 2nd paragraph indemnitees should be indemnities.

Much obliged for any assistance,

Francois

[GlideFather]

Hi @FP_SN 
welcome to the world of ServiceNow!

When it comes to RFF (request fulfilment), nobody knows how to spell it correctly 😄 but what I have learnt is that one version is American and other is British, so both exists!

• "fulfil" (single l - British)
• "fulfill" (double l - American)

I cannot see what text do you refer to, but I guess that ServiceNow is American and it should keep the consistency, however it is a global company and the conditions might have been authored by non-American author...

Regarding the "indemnitees" versus "indemnities", it is difficult to get it out of context 🙂 perhaps you could share more than the words for getting the picture.

EDIT: Quick search indemnitees as well as indemnities both exists, so it really depends on the overall context.

[FP_SN]

Hi Kamil,

For the first one, I see that the English variants may be at play so it is not crucial. For the second typo however, both words exist but mean two different things, and given that the section deals with consequential information getting the right word is indeed crucial. Here is the last sentence of the 2nd paragraph on page 5:

By proceeding with purchasing or registering for Training and Certifications Products, you agree that ServiceNow shall not be responsible for any warranties, indemnitees, or any losses or damages of any sort incurred as a result of any of these dealings or as the result of the presence of such third parties on ServiceNow’s website.

Indemnitees are individuals benifiting from an indemnity; indemnities are reparations of some kind. So the word in the agreement is incorrect; do you concur?

[Dr Atul G- LNG]

Hi @FP_SN 

It's tough to say that these are just spelling mistakes — this is mainly due to different language settings.
As per ServiceNow, the Now Create Locale deck explains this, and the same applies here.

[rajumunta]

It at all there are any documents that are proofed and vetted multiple times for any industry/organization then they are T&C agreements. So, I think we should not be worried much. 🙂