fresh start in servicenow career after 16 years of experience

[A_B_joseph]

I wanted to start my career in servinow with CSA after 16 years of experience in HR field at age of 46, can anybody who had gone through this stage kindly suggest if this is the good decision or should i focus on HRMS tools studies instead of servicenow. 

[Dr Atul G- LNG]

Hi @A_B_joseph 

Greetings!

I am a ServiceNow trainer and happy to guide you. ServiceNow is growing, and the platform is becoming wider and more powerful. If you want to move forward in ServiceNow, it requires effort, focus, dedication, and determination—but once you stay consistent, it becomes easier.

To start in ServiceNow, begin with CSA (Certified System Administrator). This is the basic certification that gives you clarity on the platform, its terminology, and its architecture. After that, you can move to HRSD or other end-to-end modules to gain deeper understanding.

All courses are currently available for free in Now Learning. My only suggestion is to focus on learning first and not worry about certifications at the beginning—you can earn them later.

https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_i...

https://learning.servicenow.com/lxp?id=learning_course_prev&course_id=03e7fce053263e50c2245a01a0490e...

https://learning.servicenow.com/lxp?id=learning_course_prev&course_id=df41a6d04722b6dc95898641026d43...

[Tanushree Maiti]

Hi @A_B_joseph 

As in your long term plan , you are interested in HRSD module

My Suggestion would be -

As you have HR exp, I will recommend you to choose implementer of HRSD in Servicenow Provided Career Journey path. 

For it you have to complete "Human Resources Service Delivery (HRSD) Fundamentals" , and then prepare for CIS-HRSD certification.

Their are lots of course available for HR like

Hiring Experiences Implementation Bootcamp 

Employee Growth and Development Essentials (Washington DC) 

Talent Development Essentials 

Employee Growth and Development Implementation Bootcamp Accreditation 

• Online Communities and Forums:
  Engage with the ServiceNow community through forums, read query and answer and slowly start to contribute
• Networking: Expand your network and participate in any events possible.

Role wise you can try with

Project manager,

Project scrum master

Platform owner etc 

At the end You can check my blog for Pre-Sales/Sales related certification/accreditation , open it and go for it .

Blog5_TM: Consolidated, Full & up-to-date ServiceNow Certification List (2026)