Getting my Old account to current new account

[PrakritiV]

Hi,

I have switched my company now. I have done 3 certifications in my last company and is all active now. Since I have left my old company, I don't have access to those mail box. Bit I need to merge the old account that is having all the certifications to my personal mail id at least.  If i  try to merge it asking for OTP sent to my old company mail box and there is no other option recovering it.

[Dr Atul G- LNG]

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/account-...

[PrakritiV]

I have already tried these steps and I'm getting the below error because I don't have access to the old mail anymore.  I am not able to get the OPT from old mail id.

[Dr Atul G- LNG · Accepted solution]

Drop email to web_support@servicenow.com

[PrakritiV]

I have tried the above steps and I am getting the below error since i don't have access to my old mail ID anymore. 

An OTP is sent to my old mail id which is not accessible anymore.