Hardware Asset Management Fundamentals ( On Demand ) - Tokyo: Completed, but no voucher?

[Mike Herron]

Hi All,

I know this is likely something someone form the NowLearning support team needs to resolve ( I have raised a case ) but figured I'd try here anyway since that service is is incredibly poor/slow.

I've completed the HAM Fundamentals, got the badge, got the email saying "You are now eligible for the CIS - HAM" voucher and under My Profile --> Vouchers no voucher to be seen.

Is this a known issue with HAM? Or have I just been unlucky?

[Masa Nakamura]

Hi, Mike Herron

If you took the course, HAM Fundamentals "On Demand",

you can only get the eligiblity to get a  CIS - HAM exam voucher.

Therefore, you need to pay for a voucher in addition.

Regards,

Masakazu

[Mike Herron · Accepted solution]

Hey Masa,

Thanks for the reply. For atleast this year the process has been:

-You take an On Demand Course
-You receive eligibility to purchase a voucher
-You purchase the voucher through NowLearning

The ability to purchase the voucher is what is missing here for the HAM course. I have two other colleagues who have also got the same issue - specifically with the CIS - HAM voucher. So it looks like this is an issue with the course that the dreadfully slow NowLearning support team can address....