Help Recover Certifications – Old Email Inactive

[snehakhunge]

@support I previously earned several ServiceNow certifications using my work email, which is now deactivated since I left the company. I would like to recover or transfer my certification records to my current personal email. Could you please help.

[Laveena-Agarwal]

Hi @snehakhunge 

Follow this ServiceNow article-

It has some criteria what is going to be retained, read carefully & follow the instructions

Merging (merge) my email (accounts),transfer certifications, badges & vouchers to new email - Servic...

Another approach is to submit case with Now learning team.

[Shruti D]

Hello @snehakhunge ,

Please refer the below article. It will help you.
Steps to add/update/unlink email address on your Now profile 

Please Mark Correct ✔️ if this solves your query and also mark Helpful 👍 if you find my response worthy based on the impact.

Regards,
Shruti