Newly Reformed Certificate Questions

[sukyungk]

Hello,

I have several questions regarding ServiceNow certifications (such as CSA, CAD, ITSM, etc.).
Different sources provide different information, so I would like to confirm the official and accurate details.

Could someone please help clarify the following?

1. Are the Delta exams required for maintaining certifications free of charge?

2. Is there any annual maintenance fee for keeping certifications active?

3. Where can I find the official expiration date for each certification?

4. Is it true that certifications remain active for 3 years and become inactive if Delta exams are not completed?

5. Could you provide an overview of the main ServiceNow certifications for developers and consultants?

6. Are the CSDB and CMDB certifications separate, or are they part of the same certification track?

Thank you in advance for your help!

[Ankur Bawiskar · Accepted solution]

@sukyungk 

Responses inline

• Delta exams are free - no extra charge; included in your initial certification fee.​
• Annual maintenance fee - check with your company's ServiceNow account representative​
• Expiration date is shown in your ServiceNow Learning profile under "My Certifications".​
• Certifications are valid for3 years - it depends on your delta exam window, if you fail to complete then it expires
• Main certifications: CSA, CAD, CIS (ITSM, CSM, HR, Data Foundations), CMA, CTA.​ learning path 
• CSDB and CMDB are part of the same Data Foundations (CIS-DF) certification—not separate

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[sukyungk]

2. Is there any annual maintenance fee for keeping certifications active?

->I mean, the question was, should I pay every year to maintain my license

[Ankur Bawiskar]

@sukyungk 

yes there will be fee involved.

that annual maintenance fee should be taken care by your company who will be partner of ServiceNow.

best to check with your company's account representative.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[sukyungk]

@Ankur Bawiskar 

May I ask you a question again?

1. So the initial certification fee for the delta test means the fee?
If I don't pay a fee, I can't take the delta test?
2. Even if I don't take the delta test in a year, if I only take it in 3 years, my certificate will be active again?
3. After 3 years of completion, do I have to take the certification test itself again, not Delta?
4. Is the Service Now certificate permanent or non-permanent?