Hi , I am unable to view my vouchers after completing the course.

[Mark Manders]

There are no vouchers anymore.

https://www.servicenow.com/community/training-and-certifications/2026-exam-vouchers-courses-exams-am...

[Sachin_Nasa]

Hi SaiSushmaJ,

I started my career in ServiceNow in 2024 and completed my CSA certification in December 2024. At that time, the process was different—after completing the course, there was an option to claim a voucher at the end, which could be used to take the exam.

However, based on my understanding, there have been significant changes to this process. The voucher system is no longer commonly available in the same way.

As of now:

• Individuals can still access and learn the course content for free through the platform.
• However, to get certified, individuals are required to pay for the exam directly (typically via credit card).
• For college students, if their institution has a partnership with ServiceNow, they may be eligible to take the exam for free through their college.
• For professionals working in companies, exam attempts may be covered using learning credits or offered at a discounted rate (such as 50%), depending on the organization’s partnership with ServiceNow.

This reflects the current situation as of 2026 based on my experience.

I’m sharing this here to confirm if others have observed the same changes, or if there are any alternative ways currently available to obtain exam vouchers.

If you found this helpful, please mark it as Helpful and Accept as Solution so it can reach others too.

[GlideFather]

Hi @SaiSushmaJ,

you won't like to hear it but it is all correct, no vouchers exist anymore. But anyways, even the vouchers when existed candidates were required to pay, voucher was not for free. Voucher was kind of "invitation" that made you eligible, but eligible didn't mean it was for free..

After you complete the prerequisite exam, then you need to register (that is the same step what used to be voucher but it is not anymore), that is a subject of payment 300 USD + taxes.

If you want to better understand it, you can compare the legacy/old process with Webassessor (before November 2025): [ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

and the new process after November 2025:

[GF#2] I just scheduled my 1st exam with Pearson VUE | Here's the guide and my experience

Good luck to your exam!

[Aditya_hublikar]

Hello @SaiSushmaJ ,

 Currently there is no any voucher facility available , You should have to pay exam fees plus some taxcharges also .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya