How can I reset my progress for "ServiceNow Fundamentals" path on now learnings?

[Afsar2]

Hi guys,

I need to know if I can un enroll from a course at now learnings to reset the progress.

I need to reset the "ServiceNow Fundamentals" path and complete it again to get new voucher purchase link.

My existing voucher purchase link will expire in 10 days. 

I need to extend it validity by completing the course again.

Any suggestion will help.

Thank you.

[Allen Andreas]

Hello,

You'd need to submit a case to the NowLearning team to discuss this. They may just address it by extending your link. Resetting your course just to go back through this doesn't seem the proper way to do things.

Please login to NowLearning and then click: Help and Create a Support Case

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Afsar2]

Thanks Allen,

I have created couple of cases at NowLearnings since last week, no response yet.

Looking forward to hear soon from them before my voucher expires.

Regards,

Afsar Sheikh

[Mark Roethof]

Hi there,

The answer from Allen is correct and the right way.

Unfortunately though, it differs a lot on how fast NowLearning picks up cases. Sometimes it's within 1 or 2 days, sometimes it takes more than a month 😞
I've experienced this myself multiple times and heard this from others also.

Kind regards,
Mark

[Allen Andreas]

Hi,

Yeah, I definitely agree with Mark. We've experienced it enough and are commonly involved in other threads like this getting feedback from others and the response time is pretty varied.

I've personally had responses in just a few days and other's yeah, it's taken almost 3 weeks.

As long as you have that case in there, that will help even more with your "case" to get the voucher extended.

To their credit though, you did have a year on that voucher? And I know it does cost a bit, but you may want to just pay for it/put it on credit card or whatever and buy it. If they extend it...that's a courtesy, not a right, ya know?

Keep that in mind as the clock is ticking down.

Please mark reply as Helpful, if applicable. Thanks!