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service portal top banner not showing

I am unable to see the top banner in service portal where it says: Knowledge, Catalog, Requests, System Status, Cart, and Tours What I expect to see: but what I see instead: I checked my request filter but everything seems fine. I am thinking it is a...

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Resolved! Unable to access servicenow university

I can not access servicenow university portal now, when i login it routes between nowlearning and sso, any help is appreciated. I performed browser cache clearing, different browsers, yet no luck.@Kathy Petersen - i saw you were tagged in one of simi...

venkat101 by Tera Guru
  • 962 Views
  • 4 replies
  • 4 helpfuls

unable to login to nowlearning portal

After loggin into nowlearning portal, page refreshes between sso and nowlearning forever. Can anyone help me with it? @Jim Poisson  - I see you helped with similar issue in community, can you help with it? - Any help is appreciated. I have incident s...

venkat101 by Tera Guru
  • 677 Views
  • 4 replies
  • 1 helpfuls

Resolved! CSM Badge was not received by Credly

Dear Professionals I have alreadly complete the training and exam in servicenow university for Now Assist for Customer Service Management (CSM) Implementer, but still not receive any badge in credly. May I know is there any issue here. my previous IT...

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liyangdl by Tera Contributor
  • 917 Views
  • 4 replies
  • 0 helpfuls

No writable dashboard is present

I am trying to complete task in the now learning, it is showing me no writable dashboards are available. I have one, but even after sharing it to the created dashboard the report generated by the priority is not letting me validate the task.

RishuY by Kilo Contributor
  • 1123 Views
  • 3 replies
  • 0 helpfuls

Resolved! Course paths

I'm currently looking at the courses and am a bit confused by the wording.On the Implementer track it states, on Practitioner Implementer, "you are a Certified System Administrator (CSA) On the Associate Implementer course it ends with becoming "Beco...

Mike88 by Tera Contributor
  • 1525 Views
  • 7 replies
  • 2 helpfuls

Resolved! Looking for a partner who want to achieve CSA certification **together we help and achieve**

Hi everyone, it’s Darshan here.I’m starting with the CSA certificate to switch my career from mortgage underwriting to a new field. While completing the initial course before the admin fundamentals, I wasn’t maintaining the rigour and momentum. As a ...

DibyadarshaS by Tera Contributor
  • 2601 Views
  • 8 replies
  • 4 helpfuls

Required and saved classes not transferred from frED to new SNU portal. Is that intentional?

I just logged onto the SNU portal and it had unexpectedly changed to entirely different design which doesn't show any of my required or saved classes.  I went back to the old portal and it's still showing there.  Is that content going to be transferr...

CSA Mainline Exam

GreetingsRecently I have taken CSA Mainline Exam on 29th July 2025 via Online Proctered.While taking the exam and live contacting with kryterion support for the proctered exam pre-requities suddenly the screen appeared white and it didn't work to res...

charan_kr by Kilo Contributor
  • 500 Views
  • 2 replies
  • 0 helpfuls

For ILT Course Timing & Session per Day

My company is giving me the ILT course( CSA Fundamental) for free, which is for three days. Should I take it or should I complete the on-demand course first? I’m not sure which will be better for me. Please suggest. Here’s the ILT timing: Start Date:...