Hi @Mehavarnan C
You can create state , by going in dictionary entry.
https://www.servicenow.com/community/developer-forum/adding-custom-state-values-for-catalog-tasks/m-...
https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...
https://www.servicenow.com/community/architect-forum/best-practice-to-adding-custom-state-values-for...
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Dr. Atul G. - Learn N Grow Together
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