How to transfer my certificates from one account to another. Can you someone suggest me the latest

[Sai Santhosh]

Hi,

I want to transfer my certificates to another email. How could I do that, can someone suggest me the latest way to transfer? I have only 5 days to do that. 

Thanks in advance. 

[Dr Atul G- LNG]

Hi @Sai Santhosh 

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

[Rafael Batistot]

Hi @Sai Santhosh 

Just merge your accounts and make your personal email primary. You keep everything this way

https://learning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/chan...

[kaushal_snow]

Hi @Sai Santhosh ,

To transfer your ServiceNow certifications to another email, follow these steps:

1. Change Your Email Address: Log in to your current ServiceNow account and update your email address to the new one.

2. Create a Case in Now Learning: Submit a case through the Now Learning portal requesting the transfer of your certifications to the new email address.

This process typically takes 5 to 7 days. Ensure you have access to both email accounts during this period...

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Bhuvan]

@Sai Santhosh 

Refer below article for more information

https://learning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/chan...

If you are not able to update, you can raise a Now Learning support case and they will help with the request

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan