How we should link webassessor to ServiceNow company account now

[Vykintas Pilipa]

It seems after a ServiceNow University portal upgrade, I no longer know, how to update or link my company account to webassessor account. 

I have webassessor account on personal email. Also have PDI account with same personal email. Then I have company PDI account with company email. The question is, how I should link webassessor account to company account in SN? 

Previously it was easy: On profile you would select webassessor and then add email from webassessor to link Sn account, but now that option is changed it seems.

Any suggestions how to do it now?

[Dr Atul G- LNG]

Hi @Vykintas Pilipa 

What I have is two accounts:

• Personal account – This was earlier linked to Webassessor (the Webassessor concept no longer exists). The same user ID is now used for Now Learning and will also be used to book the exam.

• New account – Exams are now managed through Pearson VUE. If you want to register for an exam, go to My Exams and book it there.

https://learning.servicenow.com/lxp/en/credentials/transitioning-from-webassessor-to-pearson-vue-faq...

https://learning.servicenow.com/lxp/en/credentials/registering-for-your-exam-in-servicenow-universit...

[Dibyaratnam]

I don't see my certifications, neither in my personal NL Uninversity account or nor in my employer NL  Uninversity account. Previously I had added the webassessor mail id to my personal NLU account where certifications were showing up but later I had removed the WA mail from the personal NLU account. the WA account was kinf of orphan. Now when I go and check to add the webassessor mail to the NLU account, i don't see any options.

[Dr Atul G- LNG]

Hi @Dibyaratnam 

Yes, currently we are not able to see past exams/certifications in Now Learning (NL). This is most likely due to the migration of older certifications, which is expected to be completed later.

So please don’t worry—this is a known issue affecting everyone, and none of us are able to see our past certifications in Now Learning at the moment.

If the issue continues for you, it would be best to log a Now Learning support case, and the team will guide you further.

[Dibyaratnam]

thank you.