I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

[Bux]

I am trying to complete the CMDB Fundamentals On Demand course.  The last task on the CMDB Simulator is to:

Create, configure, and publish a workflow using the following information:

*workflow name is "Remediate Orphan WF"

*workflow can be executed from an orphan task

*workflow, when executed, writes to the short description field of the orphan task the following: Workflow launched for task number [actual task number of orphan rule].

I have created a workflow and named it "Remediate Orphan WF".  I have 2 boxes on the canvas, Begin and End.  I do not understand which boxes I need to add to the canvas or how this workflow will even begin.  Do I need to create some kind of scripts?  The video lesson on the CMDB Fundamental On Demand was over my head.  It started off with the canvas already created and was for remediating Stale CIs.  I've tried reading the How to create Workflows and I keep going down rabbit holes.  It says drag the activity to the canvas.  I don't see any activity that will Execute from a task or write some task number into the Short Description field on the Orphan page.  I'm not a Dev/Ops guy, I'm a project manager who is taking this on demand class while I've been off work.  I would really like to finish this last task and be done with this.  

My email address is rbuxmann@cox.net.  I would really appreciate if someone can talk me through this please.

Regards.

Rob Buxmann

[UDAY KIRAN REDD]

Hi all,

Step A: Creation of Workflow:

After naming workflow in the condition >>if conditions matches select "run the workflow always".

1. 1. Begin

   2. Run Script. The script should look like this:

   var orphan = new GlideRecord ('orphan_ci_remediation');

   orphan.initialize();

   orphan.insert();

   3. Set Value. Short description 'Workflow launched for $(current.number)'

   4. End

Step B: "Create a CMDB Remediation Rule" it is pretty straight forward.

Step C: Configure the creation of tasks for Orphan CIs under Configuration > Health Preferences

             Here in the first drop down select "Orphan" and Enable Active and Create Task and the Save .

Step 😧 Run the Health Correctness job.

Here is comes the main point:

1.On clicking on Orphans graph list will open.

2. Click on the TASK not CI.

3.In the Task click on "Remediate",

4. Select Remediate Orphans remediation rule, click Next and close the Remediate dialog box

5. Verify the appropriate text is written back to the Short Description of the task record

Mark it as helpful if task validated successfully.

Thanks,

Uday Kiran Reddy

[Aditi Dwivedi1]

There is No data for me in Orphan graph. Can you suggest anything here ?

[Abi-RD]

Very helpful, completed and task validation successful!

Thank you

[omarali]

A simpler workflow version would be just to use the Set Values activity with the following string substitution

Short Description = Workflow launched for task number ${current.number} 

[glennpinto]

Thanks Omarali, since this is a workflow with some script logic, there are multiple ways to achieve the same result. For our purposes, we try to display using scratchpad and a run script, only for scalability by setting all variables in the first activity. In large workflows, having all the variables captured in one activity can help for maintenance or update purposes. But what you show is perfectly acceptable. Thanks.