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Auto reply for closed changes

Hi , While user send an email to the closed tickets like change, then the auto reply email should be triggered to the sender from ServiceNow that "Your ticket is already closed please raise new ticket" .As of now we have configured the below steps.1....

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Deepthi24 by Tera Contributor
  • 560 Views
  • 2 replies
  • 0 helpfuls

Resolved! Software Asset Management Simulator task issue

Hi everyone!  I am stuck on one of the tasks for the SAM Simulator. I've been looking through the documentation, but always end up at the same page called "Software license usage" (link is below in the validation error), also the virtual agent has no...

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MartinV by Tera Contributor
  • 2617 Views
  • 5 replies
  • 11 helpfuls

Combining multiple ServiceNow IDs

I've now managed to amass a lovely set of different ServiceNow logins: my current employer, my former employer, my former employer's primary client, and my personal one.  I have badges under some and my Community ranking under another.  Before I dive...

List and Filter Task

Hello,So I got to this stage but my interface does not contain the category section where I can set it to software. I had to use the list controls to Select the Priority column to sort the list so that 1-Critical incidents and, for State I had to use...

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BankoleA by Giga Contributor
  • 276 Views
  • 1 replies
  • 0 helpfuls

Unable to launch exam on webassesor?

Hi community, I had scheduled ITSM certification through online proctored today but when I clicked on Launch , it navigated me back to same page (Launch Page) and I was not able to start the exam. I checked with Kryterion customer centre, they are sa...

Ankita Kolhe by Tera Contributor
  • 1287 Views
  • 4 replies
  • 0 helpfuls