I want to cancel the exam and reuse the voucher again

[Community Alums]

Hi, 

Can we cancel the scheduled exam and reuse the voucher again. 

As I want to deactivate one webassessor account, I want to cancel the exam and reuse the voucher again. Please let me know is it possible.

Thanks,

Revathi

[Musab Rasheed]

Hi @Maradani Revathi ,

It is not possible to do this as Vouchers are tag to particular email IDs, you can rescheduled how many times you want but cannot cancel it. Mark my answer as correct if that helps.

Regards

[Mark Roethof]

Hi there,

You can cancel an exam, no issue at all. You can then enter the voucher code again.

Issue might be: using the voucher for a different account. ServiceNow is validating that people don't use vouchers obtained by others, etc..

Just to be sure, you could reach out to ServiceNow by creating a personal case on Now Learning.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Community Alums]

I am using the voucher in another account with the same email address which I used before. So there is no change in the email address still we will face the issue.

[Mark Roethof]

Ah oke, then that will not be an issue.

Just cancel the scheduled exam, and re-use the voucher.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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