i want to CSA (servicenow) cerificate with my full name(PERLA ARUN KUMAR)

[PerlaA]

while iam creating webassasor account i forgot to give my initial name. recently i completed CSA exam in march 18,2025 and i had passed in CSA exam, and i had receive my certification also, now i want to certificate with my initial name(Perla.Arun Kumar),please help me

[shun6]

Hi @PerlaA, 

1. Select 'My Profile' in the top right corner of the ServiceNow Community

2. Select 'Eddit Profile'

3. You can edit your name on the next page.

     This change will be reflected in the name written on the issued certification.

 Thanks.

[Dr Atul G- LNG]

Hi @PerlaA 

I doubt it will work for already completed certifications. You can check with Now Learning by logging a case or reaching out to the Web Assessor team if that helps. Based on my experience, the new changes typically apply only to new certifications.

[AshishKM]

Hi @PerlaA , 

The column legal first name and legal last name in your webassessor account need to be update , if it's editable to you ( it's ready only for me ) else open support case for help, after name update, you are try to re-print the certification from associated learning portal. 

-Thanks,
AshishKM