Lists and Filters Task

[rachelyee2]

Hi all,

I'm having some trouble starting the Lists and Filters tasks - when I click on All > Incident > All, I get a blank page as shown in the attached picture.

[Viraj Hudlikar]

Hello @rachelyee2 

If you are trying this in PDI, try to refresh your instance from ServiceNow Developers url by clicking on Manage Instance and then you will see Refresh button beside your PDI instance name.
If this is not PDI and a simulator instance for on-demand course, then I will recommend raising this concern our ServiceNow University website, do login and then click on menu option named as Help Center and do click on green color button Create Case enter your details and select appropriate options and somebody from team will help you out.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[rajumunta]

Type  incident_list.do in the All-> Filter/Search box. You should see all the Incidents.

If my response proves useful, please indicate by selecting ‘Accept as Solution’ and ‘Helpful’. This action benefits both the community and me.

[Bhuvan]

@rachelyee2 

Based on your screenshot, you have impersonated a user. Check if the user has necessary roles to view incident table. End the impersonation and check the access as admin. If it works, check user-role mapping and provide necessary roles and check again.

Clear the browser cache by using /cache.do and try logout from session and login again. You can also try to login using Incognito or InPrivate window of your browser.

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[GlideFather]

Hi @rachelyee2,

also try to log out, clear cache and log in.

This "Holy trinity" resolves more issue than you'd believe.. eventually an alternative browser and/or incognito mode....

Let me know if it helped or more things are needed