Import of Word Documents to ServiceNow Knowledge base

welterp · ‎02-10-2014

I am trying to import Word Documents to ServiceNow Knowledge Articles with out losing any images. I have tried using the Word Cleaner and SED installs without any success. Is there any fix that works?

conmic · ‎09-09-2014

IMPORTANT UPDATE - 03/03/2016:

I updated the entire script as I ran into some errors. And now it can also be used with journal fields!

See my reply: Re: Import of Word Documents to ServiceNow Knowledge base

You can also read more about it here: Create Knowledge Base Article (HTML field) or Comments (Journal field) from Email

you corrected the thrown exception errors on 4 of the lines in the script.

example on your line 18 with the part:

while(match == regex.exec(searchBody)){

the actual script is

while(match = regex.exec(searchBody)){

I know it throws an errors, but that's somehow required for the script to work. Because later you're going to use the value in the variable 'match' that has been set in line 18... If somebody has any idea how to formulate this correctly, you're welcome to help out.

Here is the full script that I use:

var gdt = new GlideDate();

gdt.addDays(2);

//current.valid_to = gdt;

var desc = email.subject;

desc = desc.replace("Knowledge:","");

current.short_description = desc.trim();

current.workflow_state = "draft";

current.topic = "General";

//current.category = "";

current.roles = "knowledge";



//Find and replace the image tags with the proper source.

//Get the number of attachments so the loop can be exited

//so it will stop no mater what.

var currentCount = 0;

var newBody = email.body_html;

var searchBody = email.body_html.replace(/\n/g, " ");



var regex = /<img(.*?)>/ig;

var match;

var match2;

while(match = regex.exec(searchBody)){

   //Add a style float tag next to the align tag.

   var alignText = match[0].replace(/align=['"]?left['"]?/gi, 'align="left" style="FLOAT: left"');

   alignText = alignText.replace(/align=['"]?right['"]?/gi, 'align="right" style="FLOAT: right"');

   searchBody = searchBody.replace(match[0], alignText);

   var regex2 = /src=("(.)*?"|'(.)*?'|(.)*?\s+$)?/ig;

   while(match2 = regex2.exec(alignText)){

   findAndReplaceImage(match2[1].replace(/\s+$/,"").replace(/"+/g,"").replace(/'+/g,""));

   }

   currentCount += 1;

   if(currentCount >= 100)

   break;

}

searchBody = searchBody.replace(/<o:p>(.*?)<\/o:p>/ig, "");

currentCount = 0;

var regex2 = /<!--\[if(.*?)<!\[endif\]-->/ig;

while(match = regex2.exec(searchBody)){

   searchBody = searchBody.replace(match[0], "");

   currentCount += 1;

   if(currentCount >= 100)

   break;

}

currentCount = 0;

var regex2 = /<!\[if !vml\]>(.*?)<!\[endif\]>/ig;

while(match = regex2.exec(searchBody)){

   searchBody = searchBody.replace(match[0], match[1]);

   currentCount += 1;

   if(currentCount >= 100)

   break;

}



//gs.log("Create Morning Post: " + searchBody);



current.text = searchBody;



current.insert();



event.state="stop_processing";



function getEmailSYSID(emailuid) {

   var em = new GlideRecord('sys_email');

   em.addQuery('uid', emailuid);

   em.query();

   while(em.next()) {

   //we execute the return only within a certain time difference between the creation of the attachment and now (in seconds)

   var dif = gs.dateDiff(em.sys_created_on, gs.nowNoTZ(), true);

   //gs.log("difference: " + dif + "eid: " + em.sys_id + " uid: " + em.uid); //debug

   if(dif < 300 && dif > -300){

   //gs.log('passed dif if: ' + em.sys_id + " uid: " + em.uid); //debug

   return em.sys_id;

   }

   }

   return "";

}




function findAndReplaceImage(imageText){

   var img = imageText;

   var imgName = img.substring(4, img.search(/@/i));

   var imgCode = "sys_attachment.do?sys_id=";

   //Get the sys_id of the attachment

   var gr = new GlideRecord("sys_attachment");

   gr.addQuery("file_name", imgName);

   gr.addQuery("table_sys_id", getEmailSYSID(email.uid));

   gr.query();

   if (gr.next()) {

   imgCode += gr.sys_id;

   }

   searchBody = searchBody.replace(img, imgCode);

}

View solution in original post

DrewW · ‎08-07-2014

The way I designed the script you have to open the word doc and paste the content into the email and send just the email to the system with the proper subject so the system recognizes that the inbound action should run.

samwallace881 · ‎11-03-2015

What is the proper subject?

welterp · ‎02-21-2014

Thanks Drew

conmic · ‎04-09-2014

I have trouble to get this going. I get some errors when I verify the script

but I think that not causing my issues:

When I execute this, the article and the attachments are created correctly, but the images are only displayed with placeholders, not the actual image.

checking the HTML, it seems as if the img sys_id is not properly inserted. Do you know why?

conmic · ‎04-09-2014

I think I found the issue, you're using the UID to find the email... however the UID is not unique in the system. I don't know if this should be the case, or if this has to do with all our testing.

Do you know how the UID is generated? Otherwise I will update the script also to lookup the table and the time of creation, to limit the search window...