Import of Word Documents to ServiceNow Knowledge base

welterp · ‎02-10-2014

I am trying to import Word Documents to ServiceNow Knowledge Articles with out losing any images. I have tried using the Word Cleaner and SED installs without any success. Is there any fix that works?

conmic · ‎09-09-2014

IMPORTANT UPDATE - 03/03/2016:

I updated the entire script as I ran into some errors. And now it can also be used with journal fields!

See my reply: Re: Import of Word Documents to ServiceNow Knowledge base

You can also read more about it here: Create Knowledge Base Article (HTML field) or Comments (Journal field) from Email

you corrected the thrown exception errors on 4 of the lines in the script.

example on your line 18 with the part:

while(match == regex.exec(searchBody)){

the actual script is

while(match = regex.exec(searchBody)){

I know it throws an errors, but that's somehow required for the script to work. Because later you're going to use the value in the variable 'match' that has been set in line 18... If somebody has any idea how to formulate this correctly, you're welcome to help out.

Here is the full script that I use:

var gdt = new GlideDate();

gdt.addDays(2);

//current.valid_to = gdt;

var desc = email.subject;

desc = desc.replace("Knowledge:","");

current.short_description = desc.trim();

current.workflow_state = "draft";

current.topic = "General";

//current.category = "";

current.roles = "knowledge";



//Find and replace the image tags with the proper source.

//Get the number of attachments so the loop can be exited

//so it will stop no mater what.

var currentCount = 0;

var newBody = email.body_html;

var searchBody = email.body_html.replace(/\n/g, " ");



var regex = /<img(.*?)>/ig;

var match;

var match2;

while(match = regex.exec(searchBody)){

   //Add a style float tag next to the align tag.

   var alignText = match[0].replace(/align=['"]?left['"]?/gi, 'align="left" style="FLOAT: left"');

   alignText = alignText.replace(/align=['"]?right['"]?/gi, 'align="right" style="FLOAT: right"');

   searchBody = searchBody.replace(match[0], alignText);

   var regex2 = /src=("(.)*?"|'(.)*?'|(.)*?\s+$)?/ig;

   while(match2 = regex2.exec(alignText)){

   findAndReplaceImage(match2[1].replace(/\s+$/,"").replace(/"+/g,"").replace(/'+/g,""));

   }

   currentCount += 1;

   if(currentCount >= 100)

   break;

}

searchBody = searchBody.replace(/<o:p>(.*?)<\/o:p>/ig, "");

currentCount = 0;

var regex2 = /<!--\[if(.*?)<!\[endif\]-->/ig;

while(match = regex2.exec(searchBody)){

   searchBody = searchBody.replace(match[0], "");

   currentCount += 1;

   if(currentCount >= 100)

   break;

}

currentCount = 0;

var regex2 = /<!\[if !vml\]>(.*?)<!\[endif\]>/ig;

while(match = regex2.exec(searchBody)){

   searchBody = searchBody.replace(match[0], match[1]);

   currentCount += 1;

   if(currentCount >= 100)

   break;

}



//gs.log("Create Morning Post: " + searchBody);



current.text = searchBody;



current.insert();



event.state="stop_processing";



function getEmailSYSID(emailuid) {

   var em = new GlideRecord('sys_email');

   em.addQuery('uid', emailuid);

   em.query();

   while(em.next()) {

   //we execute the return only within a certain time difference between the creation of the attachment and now (in seconds)

   var dif = gs.dateDiff(em.sys_created_on, gs.nowNoTZ(), true);

   //gs.log("difference: " + dif + "eid: " + em.sys_id + " uid: " + em.uid); //debug

   if(dif < 300 && dif > -300){

   //gs.log('passed dif if: ' + em.sys_id + " uid: " + em.uid); //debug

   return em.sys_id;

   }

   }

   return "";

}




function findAndReplaceImage(imageText){

   var img = imageText;

   var imgName = img.substring(4, img.search(/@/i));

   var imgCode = "sys_attachment.do?sys_id=";

   //Get the sys_id of the attachment

   var gr = new GlideRecord("sys_attachment");

   gr.addQuery("file_name", imgName);

   gr.addQuery("table_sys_id", getEmailSYSID(email.uid));

   gr.query();

   if (gr.next()) {

   imgCode += gr.sys_id;

   }

   searchBody = searchBody.replace(img, imgCode);

}

View solution in original post

DrewW · ‎02-10-2014

We have our users select all, and past in to an outlook email, then send it to the instance and from there the below code for an inbound action does the rest. Not perfect but does a decent job.

[code]

var gdt = new GlideDate();

gdt.addDays(2);

//current.valid_to = gdt;

current.short_description = email.subject;

current.workflow_state = "draft";

current.topic = "General";

current.category = "";

current.roles = "knowledge_admin";

//Find and replace the image tags with the proper source.

//Get the number of attachments so the loop can be exited

//so it will stop no mater what.

var currentCount = 0;

var newBody = email.body_html;

var searchBody = email.body_html.replace(/\n/g, " ");

var regex = /<img(.*?)>/ig;

var match;

var match2;

while(match = regex.exec(searchBody)){

//Add a style float tag next to the align tag.

var alignText = match[0].replace(/align=['"]?left['"]?/gi, 'align="left" style="FLOAT: left"')

alignText = alignText.replace(/align=['"]?right['"]?/gi, 'align="right" style="FLOAT: right"')

searchBody = searchBody.replace(match[0], alignText);

var regex2 = /src=("(.)*?"|'(.)*?'|(.)*?\s+$)?/ig;

while(match2 = regex2.exec(alignText)){

findAndReplaceImage(match2[1].replace(/\s+$/,"").replace(/"+/g,"").replace(/'+/g,""));

}

currentCount += 1;

if(currentCount >= 100)

break;

}

searchBody = searchBody.replace(/<o:p>(.*?)<\/o:p>/ig, "");

currentCount = 0;

var regex2 = //ig;

while(match = regex2.exec(searchBody)){

searchBody = searchBody.replace(match[0], "");

currentCount += 1;

if(currentCount >= 100)

break;

}

currentCount = 0;

var regex2 = /<!\[if !vml\]>(.*?)<!\[endif\]>/ig;

while(match = regex2.exec(searchBody)){

searchBody = searchBody.replace(match[0], match[1]);

currentCount += 1;

if(currentCount >= 100)

break;

}

//gs.log("Create Morning Post: " + searchBody);

current.text = searchBody;

current.insert();

function getEmailSYSID(emailuid) {

var em = new GlideRecord('sys_email');

em.addQuery('uid', emailuid);

em.query();

if(em.next()) {

return em.sys_id;

}

return "";

}

function findAndReplaceImage(imageText){

var img = imageText;

var imgName = img.substring(4, img.search(/@/i));

var imgCode = "sys_attachment.do?sys_id=";

//Get the sys_id of the attachment

var gr = new GlideRecord("sys_attachment");

gr.addQuery("file_name", imgName);

gr.addQuery("table_sys_id", getEmailSYSID(email.uid));

gr.query();

if (gr.next()) {

imgCode += gr.sys_id;

}

searchBody = searchBody.replace(img, imgCode);

}

[/code]

sharanjeet · ‎08-07-2014

Hi,

I copy paste the above script in the inbound action.

When I am sending an email from my outlook with the attachment(Word doc), its create a incident rather then knowledge article.

Can you please help me in this.

I am new in service now.

I want to copy the content of "word doc" to the knowledge article.

Thanks

conmic · ‎08-07-2014

You did most probably reference the wrong table on the inbound action.

Please take also my improvements to the script into count. I discussed them a little further below.

sharanjeet · ‎08-07-2014

Hi Michel,

No, I have also used the same table name.