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In lab 7.1.1 assigned to field doesn't exist on form

hikerclimber
Tera Expert

I can't find the assigned to field on form builder. I selected All -> Organization -> manufacturers 

 

Any suggestions? 

1 ACCEPTED SOLUTION

Hi @hikerclimber 

 

You’re doing it incorrectly. You need to open the Incident form using Form Layout.

Create a new field and place it below the 'Assigned To' field.

 

DrAtulGLNG_0-1750438130909.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Mate, if you don’t share the full details, it’s difficult for us to help you effectively.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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On this screen there is no Assigned to field:

hikerclimber_0-1750435110172.png

 

Hi @hikerclimber 

 

You’re doing it incorrectly. You need to open the Incident form using Form Layout.

Create a new field and place it below the 'Assigned To' field.

 

DrAtulGLNG_0-1750438130909.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

JobyV
Giga Guru

Isn't the task to add the Contact field and not Assigned To?