Instance issue

anandcorp · ‎12-08-2024

Hi - hopeing someone can help me out here:

In my Learning course module, for accessing virutal agent the instructions given are as below

Task Instructions:

1.	From your instance url (after ”service-now.com”), add the suffix: "/sp" to navigate to the Service Portal.

but when i do this, i get error message as attached below

Nikhil Bajaj9 · ‎12-08-2024

Hi @anandcorp

Clear your cookies and check again. It is working perfect for me - https://nowlearning-nlinst02287507-0001.lab.service-now.com/sp

sp is in small case here.

Regards,

Nikhil Bajaj

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Regards,
Nikhil Bajaj

Dr Atul G- LNG · ‎12-08-2024

you are adding in capital letter , try in small letter /sp NOT /SP

@anandcorp

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Simon Hendery · ‎12-08-2024

Hi @anandcorp

@Dr Atul G- LNG is correct: the URL path is case-sensitive. Use 'sp' (lower case) and it should work.

Ravi Chandra_K · ‎12-08-2024

Hello @anandcorp

from filter navigator, search for service portal and you can open the portal from there.

(It should work with instance.com/sp though.... Try logging out and logging back in...)

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra