Need Help with CSA Exam Cancellation and Voucher Safety

0905CS22111 · 2 hours ago

Hi everyone,

I have scheduled my CSA exam for September 20,2025 at 2:00 PM. Due to personal reasons, I may need to cancel and reschedule the exam.

My main concern is about the $300 free voucher I used to book this exam.If I cancel now i.e. more than 24 hours before the exam ,will the voucher remain valid so I can se it again to reschedule? Is there any specific process I should follow to make sure the voucher is not forfeited?

I would appreciate step by step guidance or confirmation from anyone who has done this before. Thank You!

regards,

Krishna Hayaran

Dr Atul G- LNG · 2 hours ago

Hi @0905CS22111

https://learning.servicenow.com/lxp/en/credentials/reschedule-or-cancel-my-certification-exam?id=kb_...

IMPORTANT: The Reschedule/Cancel self-service option link is only available if the reschedule/cancelation is 72 hours before the exam without any late fee or within 72 hours with a late fee. If you are not able to reschedule/cancel exam, navigate to the Help Center and create a case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Nikhil Bajaj9 · 2 hours ago

Hi @0905CS22111 ,

To cancel your ServiceNow Certified System Administrator (CSA) exam, you can use the Webassessor system to do so without a fee up to 72 hours before your appointment time. If you cancel within the 72-hour window, a late fee may be applied, or the voucher used for registration will be forfeited. For issues or special circumstances, such as missing your exam entirely, you should submit a case to the ServiceNow Now Learning team.

Please find more details here:- https://www.servicenow.com/services/training-and-certification/journey/#/lessons/mUY9_y0mWYOPRqG56gj...

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

Bhuvan · 2 hours ago

@0905CS22111

You have more than 72 hours before the exam, so if you cancel or reschedule the exam now you can reuse the free voucher

https://learning.servicenow.com/lxp/en/credentials/reschedule-or-cancel-my-certification-exam?id=kb_...

If you are not able to cancel or reschedule, create a support case with Now Learning help center and they will help you by EOD today and you can reuse the voucher

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan