Is there a basic overview training geared towards Service Desk agents that covers the basic modules (Incident, Problem, Self Serve)?

[Lowell Coleman]

Service Now Fundamentals and IT Service Management (ITSM) Fundamental is overkill.

[Allen Andreas · Accepted solution]

Hi,

I've always referenced these videos for very short training regarding specific components of ServiceNow: https://community.servicenow.com/community?id=community_article&sys_id=a2dc2a65dbd0dbc01dcaf3231f961...

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