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Is there a basic overview training geared towards Service Desk agents that covers the basic modules (Incident, Problem, Self Serve)?

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Lowell Coleman
Tera Contributor

‎06-08-2022 02:27 PM

Service Now Fundamentals and IT Service Management (ITSM) Fundamental is overkill.

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Allen Andreas
Tera Patron

‎06-08-2022 02:31 PM

Hi,

I've always referenced these videos for very short training regarding specific components of ServiceNow: https://community.servicenow.com/community?id=community_article&sys_id=a2dc2a65dbd0dbc01dcaf3231f961...

Please mark reply as Helpful/Correct, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

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Allen Andreas
Tera Patron

‎06-08-2022 02:31 PM

Hi,

I've always referenced these videos for very short training regarding specific components of ServiceNow: https://community.servicenow.com/community?id=community_article&sys_id=a2dc2a65dbd0dbc01dcaf3231f961...

Please mark reply as Helpful/Correct, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!