issue with linking webassessor account with now learning account

[User177031]

Hi All,

I am trying to link my webassessor account with Now Learning account, but I am getting an error that my webassessor account is already linked with Now learning account of 'xxxxxxx@xxxxx.com' of previous organization where I worked. To remove the link, I am no longer working with that organization, and I don't have access to that account. The admin from previous organization already confirmed that my partner portal account has been deactivated. 

Now can anyone please help me on how can I get this issue resolved  so that I can link my webassessor account with new organization's Now Learning account and complete my delta certification exam.

Thank you.

[Mark Roethof]

Hi there,

Have you tried opening a personal case for this on NowLearning?

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[User177031]

Hi @Mark Roethof 

I had created the case for the same. What will be the resolution SLA for these types of cases?

Also is there any scenario that ServiceNow helped in resolving these kind of issues? As far as I heard from fellow developers that this is a loss of certification and I need to retake the fresh CSA exam. 

- Thank you.

[Mark Roethof]

SLA? None?
Or well I don't know if there is any, I'm just a random community member like most of us.

Though sometimes these cases are picked up and nicely handled within hours. Though sometimes it also takes a month or more (mentioning this from experience!).

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Maik Skoddow]

Hi @Sai Venkatesh Suryadevara 

please raise a ticket at the NowLearning portal:

Kind regards
Maik