ITSM

[Victort]

Hi Guys,

Would you consider a system admin certification or a business process analyst for non-techies?

[Dr Atul G- LNG · Accepted solution]

Hi @Victort 

I will prefer both, bcz CSA will give you understanding about ServiceNow and BA path will tell how to use ServiceNow and  more from BA perspective. 

[Victort]

Yea both seems fine but would be incredibly tedious to combine for anyone just starting out.

[Dr Atul G- LNG]

Agree, then start with BA journey path first. @Victort 

[AndersBGS]

Hi @Victort ,

both since both gives a good fundamental understanding of the application.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders