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on
04-16-2024
04:58 PM
- edited on
05-06-2024
04:39 PM
by
Wael Tarhouni
Welcome to ServiceNow Administration Fundamentals at Knowledge24 Now Learning Pre Conference Training!
We will be using this forum to:
- Connect – You are welcome to introduce yourself using the COMMENT button and share your role within your organization and what you hope to get from this learning experience.
- Ask and answer questions - Please post comments or questions here using the COMMENT button. Classroom staff will respond to the best of their ability.
- Share resources – Let us share resources and links that will be valuable for future reference.
WIFI DETAILSSSID: K24Learning Password: Training@K24 |
ZOOM DETAILS (We will be using this for interactive polls during class)Zoom link: https://servicenow.zoom.us/j/99928770277?from=addon |
To get started for the day we will be doing two things
- Registering for your student instance that you will be using during this class & logging in
- Downloading the files needed for the class onto your laptops
Registering for your Student Instance
Click on the following link and fill in the details:
Student Instance Reservation URL: https://clabs.link/snaf-may-4642
The Reservation Code: RGPTA
On the next screen please capture your student instance details in case you need them again.
The Magic Link will take you to your instance without having to login.
Student Lab Instance Termination date: 2024-05-17 17:00:00 PDT
Downloading the Files for Class
Once you have logged in to your instance click on All then type in ‘knowledge’ into the application search.
Find Self-Service > Knowledge and click on Knowledge to take you to the Knowledge Bases.
Find and click on the ServiceNow Administration Fundamentals Knowledge Base
Open the Knowledge Article Course Resources
Finally click on the Star to add the Knowledge Article to your Favorites and click on the appropiate link to download your files (remember where you saved them!)
Now you're ready for class!
Additional Links:
SNAF Additional Practice
ServiceNow Certified System Administrator Mainline Exam Blueprint
Knowledge24 Certification Information
https://servicenow.swoogo.com/Knowledge24Certification
NOTE: Now Learning staff will stop monitoring this article on May 24.
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Not every user has permission to share filters. You have to have the ServiceNow filter_group, filter_group, role added to your profile

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Q: Can we change a view based on a user's department?
A: Use a view rule:
https://docs.servicenow.com/csh?topicname=t_CreateAViewRule.html&version=latest
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Q: Are we going to discuss making the changes we are doing in the labs in a Dev environment and then moving the changes to Test and Prod?
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To get more insights into the certification journey :

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Customization best practices for ServiceNow
https://www.servicenow.com/success/playbook/innovate-at-scale.html
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https://support.servicenow.com/ideas
This portal to submit improvement ideas
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Apologies if I just missed it, but where do we get our exam vouchers?
EDIT: I found mine in my Junk Email (my email admins and I are going to chat once I'm back...), so if you haven't seen yours, check there.