Lab 3.1/4.1: “Configure > List Layout” and Dot-Walking not available – even as admin

[RunaO]

Hi Now Learning Support,

I’m currently working through the CSA course labs (Lab 3.1 and 4.1) using the assigned instance. While performing the expected tasks, I encountered a serious issue:

- The option “Configure > List Layout” does **not appear** when right-clicking column headers in list views (e.g., Incident table).
- **Dot-walking** is not available (the icon for expanding reference fields is missing).
- I’m logged in as **System Administrator**.
- I have used **Elevate Role** to get `security_admin`, but nothing changes.
- I cleared cache, tried incognito mode, and even waited several days.
- “Terminate Instance” does nothing either – the button is unresponsive.

The instance was working fine until Lab 4.1, where I couldn’t find the “HHD” module. I then went back to Lab 3.1 to recreate it, and from that point on, key functionality started missing.

Could someone please reset my instance or assign a new one?

Thanks in advance!

[Dr Atul G- LNG · Accepted solution]

Hi @RunaO 

All --> Incident --> Open

[Dr Atul G- LNG]

Hi @RunaO 

Greetings!!

Could you please share the screen shot of steps you applied for 3.1 seems you are trying in wrong view.

[RunaO]

What do you mean by wrong view?

[Dr Atul G- LNG · Accepted solution]

Hi @RunaO 

All --> Incident --> Open

[Abhijit4 · Accepted solution]

Hi @RunaO 

In such situation, ServiceNow support team will be able to assist you better.

On NowLearning portal, you can naviagate to Help Center and create case with support team as shown below: