Lab 4.2 Section 4 - Error Adding Conditions for Access Controls in SNAF

kevinwatson
Tera Contributor

Hi Everyone,

I’m currently working on Lab 4.2: Create Access and Controls, specifically Section 4, in the SNAF course. During the step to "Add New Access Controls for Read, Write, and Create," I’m encountering an issue when trying to configure the Conditions field.

Here’s the Problem:

I cannot configure the Conditions section because of an error that appears in the blue informational box under the Conditions tab. The error seems to indicate a problem with how the conditions are being evaluated or a misconfiguration in earlier steps.

 

What I Was Trying to Do:

  1. Add a new Access Control for the Read, Write, and Create operations.

  2. Assign the role u_holographic_handheld_hhd_user in the Requires Role field.

  3. Configure the Conditions to:

    • Field: Service Offering
    • Operator: is
    • Value: Infinity (HHD)

    However, I can’t proceed because the error in the blue box prevents me from completing the Conditions step.

 

What I’ve Verified So Far:

  • The Service Offering field exists on the table, and the value "Infinity (HHD)" is available as an option.
  • The user I’m impersonating has the u_holographic_handheld_hhd_user role assigned.
  • I elevated my role to security_admin and am impersonating the System Administrator.

 

What I Need Help With:

  1. How do I resolve the error in the blue box so I can add conditions for the ACLs?
  2. Could this issue be related to steps from earlier sections (e.g., Section 4.1) or prior labs?
  3. Are there specific debugging steps I can use to identify the root cause of the error?

Any guidance would be greatly appreciated! I’ve attached a screenshot of the error message in the Conditions section for additional context.

 

Thank you in advance for your help!

3 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @kevinwatson 

These are not the error, these are just rule how the ACL work

 

AGLearnNGrow_0-1737388537870.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Juhi Poddar
Kilo Patron

Hello @kevinwatson 

The blue box demonstrate information message. Here it displays the access control rules. You don't have to worry about this.

Hope this helps!

 

If this helped, please like and mark it as an accepted solution. This helps future readers to locate the solution easily in community.

 

Thank You 

Juhi Poddar 

View solution in original post

Mimi Edet
Tera Guru

Hi @kevinwatson 

 

Kindly confirm if you shared the right image/attachment because the attachment you shared contains information messages of access control rules.

 

Regards,

Mimi Edet

LinkedIn: https://www.linkedin.com/in/edet-promise/

=========================================================
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

View solution in original post

7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @kevinwatson 

These are not the error, these are just rule how the ACL work

 

AGLearnNGrow_0-1737388537870.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Juhi Poddar
Kilo Patron

Hello @kevinwatson 

The blue box demonstrate information message. Here it displays the access control rules. You don't have to worry about this.

Hope this helps!

 

If this helped, please like and mark it as an accepted solution. This helps future readers to locate the solution easily in community.

 

Thank You 

Juhi Poddar 

Mimi Edet
Tera Guru

Hi @kevinwatson 

 

Kindly confirm if you shared the right image/attachment because the attachment you shared contains information messages of access control rules.

 

Regards,

Mimi Edet

LinkedIn: https://www.linkedin.com/in/edet-promise/

=========================================================
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

kevinwatson
Tera Contributor

I’m a bit confused about where to add a filter condition in an ACL. The Inkling Library says, "Right above Role, add Filter Condition: Service offering | is | Infinity (HHD)," but my display shows a blue box about how the ACL works above the Role.

After some searching, I found the Condition under Data Condition (below the Role), which matches the example image. Is this the correct location to set the filter condition, or am I missing something?

Thanks for the clarification!