Login issue after email update

sadafkhan · Tuesday

Hi All,

I recently updated my email id and I am unable to login to ServiceNow university after updating to new email ID. After I enter the MFA code, system keeps redirecting me to two different pages. Any thoughts on what might be causing this issue?

Support Incident INC1548002 raised as well, however no resolution yet.

Jim Poisson · yesterday

@sadafkhan try again using the email account in the incident you mentioned. If it is resolved, please also update that incident to close it out.

View solution in original post

GlideFather · yesterday

Hi @sadafkhan,

have you tried to clear your browsing history / cache? eventually an incognito regime or another browser to access the University?

Can you get to this?
https://signon.service-now.com/sso

CC: @Jim Poisson have you seen such behaviour with any other user?

_____
No AI was used in the writing of this post. Pure #GlideFather only

Dr Atul G- LNG · yesterday

Hi @sadafkhan

Try in different browser or lets wait for @Jim Poisson update

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Jim Poisson · yesterday

@sadafkhan try again using the email account in the incident you mentioned. If it is resolved, please also update that incident to close it out.

sadafkhan · yesterday

Thanks @Jim Poisson , it is working now. May I know what was the issue and the applied fix.