Mail change

[jann1079]

Hello Community, 
I'm unable to access my ServiceNow university because my email id has been disabled suddenly and I'm not receiving verification code due to this I'm unable to login please help me to solve this issue. I want to change from old email id to my new email id.

[Chetna_Aggarwal]

I recommend raising a support request with the Now Learning/ServiceNow University Support team. Include:

• Your full name
• Your current (disabled) email address
• Your new email address
• Any certification or WebAssessor ID (if available)
• A brief explanation that you no longer have access to your old email and need it updated.

You can contact the Now Learning support team through the Now Learning Help or Support portal. They can verify your identity and update your registered email address.

[Dr Atul G- LNG]

HiI @jann1079 

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/account-...

Few more Links:

https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0010208

https://learning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/chan...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...

https://www.servicenow.com/community/community-central-articles/things-to-know-about-changing-your-s...

https://www.servicenow.com/community/developer-forum/move-certifications-from-company-id-to-my-perso...