Merge my old learning servicenow account into my company's

[raulmendoza]

Hi all, I'm trying to merge my old learning servicenow account into my current company's. But it was not possible since I have to assign the "Primary Partner Contact" role to an alternate user. Does anyone know how to do that? is it easier to create a new Ambassador account instead? Thanks 

[Dr Atul G- LNG]

Hi @raulmendoza 

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

[raulmendoza]

Thanks Dr Atul for your rapid response, but I already tried that and did not work. This is the message that pops up. 

[Dr Atul G- LNG]

Don’t take any action for now, mate—it could be risky. It's better to log a Now Learning case using the new email ID where you want the merge to happen, and ask the team to support you. I just don’t want you to lose any progress or data due to the merge.

[rajumunta]

Since you contact is listed as 'Primary Partner Contact' unless that is transitioned to someone else you cannot marge your account. There are two options. You need to get someone on your company take your 'Primary Partner Contact' role. If you are still with the company I think it is easy for you to delegate to someone. But if you are no longer with the company you can let your company Partner Account Admin/Owner know about this.

Alternatively, you may also email partnernow@servicenow.com for assistance. Provide them with your old partner email and and any Partner details. I think regular Now Learning or ServiceNow University Support may not be able to help much here.

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