Certified System Administrator (CSA) certification is not showing up under my achievements
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07-24-2025 10:01 PM
I have successfully achieved the Certified System Administrator (CSA) certification, but it is not showing up under my achievements in ServiceNow Learning. Please assist in updating my profile accordingly.
Description: I have successfully achieved the Certified System Administrator (CSA) certification, but it is not showing up under my achievements in ServiceNow Learning. Please assist in updating my profile accordingly.
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07-25-2025 06:49 AM
Did you check here? If it's still not available, please log a case with the Now Learning team."
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-25-2025 10:32 AM
Hi @Dr Atul G- LNG ,
I have cross-checked the path you shared, and I can confirm that I followed it correctly. I have verified multiple times that my ServiceNow account is properly linked with my Webassessor account, and I registered using the same email ID.
However, my certification is still not reflecting and is showing as Expired. I raised a case regarding this issue on Now Learning four days ago, but I have not received any response yet.
I would appreciate it if you could look into this matter urgently and provide an update on the status of my certification.
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07-25-2025 04:13 PM
Hi @fayazlucky786 Since you've already logged the case, no need to worry — the team will definitely support you. It might just take some time. You can consider sending a reminder on the case if needed."
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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