Micro-Certification Simulator Task 3 – Comment Not Detected Bug

[arunbalaji2]

Hi Team,

I’m taking the “Welcome to ServiceNow (Xanadu)” Micro-Certification and got stuck on **Assessment Simulator Task 3: Create and Comment on a Record**.

I followed all the steps correctly:
- Created the incident with the given description and short description
- Set impact, urgency, category, subcategory, assignment group
- Pasted the exact comment:
“The software group is investigating similar incidents and will respond when they have a resolution.”
- Used the “Additional Comments (Customer visible)” field
- Clicked Submit

But I keep getting the error message:
**“Did you add and post a comment?”**

Here are my screenshots for proof.

Kindly help me reset this task or fix the simulator.

Thanks in advance!

[rajumunta]

I see Incident-> New Record on the snapshots. Did you click on submit so that the Incident is created and saved. You should see the comments also under Notes section as added. Unfortunately these snapshots show Incident still in creation phase only (not saved).

If my response proves useful, please indicate by selecting ‘Accept as Solution’ and ‘Helpful’. This action benefits both the community and me.

[rajumunta]

@arunbalaji2 Please close the thread by marking 'Accept as solution' and 'Helpful' if this has been resolved.