Micro certification Task 2

[OlukayodeA]

Hi,

I'm having an issue getting Task 2 to validate. I believe I have followed all of the instructions given below, but I cannot get it to validate: Question 3 on the task if giving a no record error and have tried to restart my system over and over again but same thing keep happening. Can anyone help?

 

Task Instructions:

1. Impersonate Platform User.

2. Personalize the list of Open (Service Desk>Incidents, not Self-Service) Incidents to show Priority as the 2nd column in the list. 

3. Build a Filter and run the list of Open incidents to show incidents for which the assigned to field is empty and the Assignment Group is Service Desk.

4. Use the List Editor to assign all incidents in the list to Platform User (7 incidents). 

5. Filter a new list of Open incidents for which the assigned to field is Platform User and the Assignment Group is Service Desk (10 incidents). 

6. Make the list a favorite and name it My Incidents. Select a color and icon of your choice.

[Dr Atul G- LNG]

Hi @OlukayodeA 

Seems in your instance data is missing and that is reason it is not showing any records.

Try to repair Incident plugin if possible or release this instance and take a new one for your training.

[OlukayodeA]

Thank you for your response. Can you please guide on how to repair/release incidents and take another one.

[Nikhil Bajaj9]

Can you remove all filters by clicking on All in breadcrumb and start again and keep point 2 in mind-

 2. Personalize the list of Open (Service Desk>Incidents, not Self-Service) Incidents to show Priority as the 2nd column in the list.