My completed courses and certifications are not appearing in my ServiceNow University profile.

EnriqueC
Tera Contributor

Over the past year and months, I've taken courses and a microcertification that appear on my badge list, but lately I can't see any of my achievements. It seems as if I've never taken a course.

Can anyone help me recover my history?

5 REPLIES 5

SanjivMeher
Mega Patron
Mega Patron

Login to the University and Create a Case. They should be able to help you with that.

SanjivMeher_0-1760142374169.png

 


Please mark this response as correct or helpful if it assisted you with your question.

AndersBGS
Tera Patron
Tera Patron

Hi @EnriqueC ,

 

Have you changed your profile at some point in time or created a new service profile? Have you looked here: My Profile | CUAM | ServiceNow

 

If you still can't find anything, then please create a case with ServiceNow to obtain their help.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Bhuvan
Giga Patron

@EnriqueC 

 

ServiceNow University has been redesigned and you can refer below link to see all your learnings & achievements

 

https://learning.servicenow.com/now/lxp/learning-dashboard/params/scrollto/achievements

 

If you cannot see your learnings from above link, log a support case with Now Learning Help Center

 

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

 

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

@EnriqueC 

 

Did you get a chance to review this as I believe the information provided should answer your question.

 

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan