My completed courses and certifications are not appearing in my ServiceNow University profile.

[EnriqueC]

Over the past year and months, I've taken courses and a microcertification that appear on my badge list, but lately I can't see any of my achievements. It seems as if I've never taken a course.

Can anyone help me recover my history?

[SanjivMeher]

Login to the University and Create a Case. They should be able to help you with that.

[AndersBGS]

Hi @EnriqueC ,

Have you changed your profile at some point in time or created a new service profile? Have you looked here: My Profile | CUAM | ServiceNow

If you still can't find anything, then please create a case with ServiceNow to obtain their help.

[Bhuvan]

@EnriqueC 

ServiceNow University has been redesigned and you can refer below link to see all your learnings & achievements

https://learning.servicenow.com/now/lxp/learning-dashboard/params/scrollto/achievements

If you cannot see your learnings from above link, log a support case with Now Learning Help Center

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@EnriqueC 

Did you get a chance to review this as I believe the information provided should answer your question.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan