My completed courses and certifications are not appearing in my ServiceNow University profile.

EnriqueC · ‎10-10-2025

Over the past year and months, I've taken courses and a microcertification that appear on my badge list, but lately I can't see any of my achievements. It seems as if I've never taken a course.

Can anyone help me recover my history?

SanjivMeher · ‎10-10-2025

Login to the University and Create a Case. They should be able to help you with that.

Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

AndersBGS · ‎10-10-2025

Hi @EnriqueC ,

Have you changed your profile at some point in time or created a new service profile? Have you looked here: My Profile | CUAM | ServiceNow

If you still can't find anything, then please create a case with ServiceNow to obtain their help.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

prerna_sh · ‎10-11-2025

Hi @EnriqueC

Login to ServiceNow University, And click on "My learning"

After that you'll see all the courses/certification you did.

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If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna