My training instance (university) is blocked

[JoseI1156258720]

I'm blocked in my training.

My lab instance is blocked, I can't wake up the instance and I can't terminate the instance neither.

The page accepts the order, a pop-up message appears, but nothing happends. The message is the same after one hour: "Your simulator instance is hibernating. Please use the 'Wake Up' button below to wake it up"

Any idea ?

Thanks.

JI

[Dr Atul - LNG]

Hi @JoseI1156258720 

yesterday,one of the community members, mentioned that it took around two hours for the lab instance to come back online. So please wait and try again later.

[JoseI1156258720]

Hi Dr Atul, thank you for your answer,

After 24h the same issue. The instance was terminated, so now I have 6 instances left, 

but the instance is in "Pause" state, and "Wake" buttom is not able to bring up the instance, after 15-20m in "restarting" state, the instance goes back to "pause".

The training is blocked, no options to get support.

[JoseI1156258720]

Hi Dr Athul,

thank you for your answer, after 24 hours same issue.

The instance was terminated, so now I have 6 instances left.

But the same, the instance is in "Pause" state, and "Wake Up" bottom fails to start the instance,

after 15-20m in "Restarting" state, the instance goes back to "Pause" state.

My training is blocked, and there is no support options, I'm block.

[JoseI1156258720]

Hi Dr Athul,

thank you for your answer, after 24 hours same issue.

The instance was terminated, so now I have 6 instances left.

But the same, the instance is in "Pause" state, and "Wake Up" bottom fails to start the instance,

after 15-20m in "Restarting" state, the instance goes back to "Pause" state.

My training is blocked, and there is no support options, I'm block.