Need to Understand Business Rules share Resources

vinodsannap
Mega Contributor

3 weeks ago

Need to Understand Business Rules share Resources for better understanding. Please share any resource if you have any.

0 Helpfuls
  • 1,149 Views
7 REPLIES 7

SohamTipnis
Mega Sage

3 weeks ago

Hi @vinodsannap,

 

You can refer to the below articles; this will help you understand Business Rule easily.

 

🧠 Mastering Business Rules in ServiceNow: Types, Use Cases & Best Practices 

Types of business rules with example. 

 

If you find my answer useful, please mark it as helpful and correct. ‌‌


Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

 

0 Helpfuls

SajeevPS
Giga Contributor

3 weeks ago

The links above are good. If it helps, the way I keep the four types straight is by when they run:

  • before: after the form is submitted but before the database write. Use it to set or check fields on current. You don't need current.update(), the changes save automatically.
  • after: after the write. Good for updating related records or firing events.
  • async: also after the write, but as a background job so the user isn't waiting. Order isn't guaranteed if several touch the same record.
  • display: when the form loads, just after the record is read. Mostly used to pass server data to client scripts through g_scratchpad.

Easiest way to make it click: in a PDI, create one of each on incident with a gs.info() line, then save a record and watch the system log.

0 Helpfuls