Hi All,
My PDI is running the following
Build name: Australia
Build date: 06-12-2026_1106
Build tag: glide-australia-02-11-2026__patch3-05-25-2026
I went to the learning path New to ServiceNow > Importing Data > Exercise: Import Historic NeedIt Data.
It tells you download the file NeedItImportData.csv. When I attempt to download this file it downloads dev_developer.do and is 0 bytes. I found a post from Franchesca Liz1 on this thread https://www.servicenow.com/community/training-and-certifications/downloading-needitimportdata-csv-from-import-historic-needit/m-p/2912448 where she has linked a version of the file. I downloaded it and made the import, but when I do the import it only shows 1 row instead of the 4. Does the file need to be in a specific encoding such as utf-8 or am I missing something here. Also the instructions don't mention some of the fields. I am assuming the module was for an older version of ServiceNow since the Australia build I am using is only two months old. Does Active need to be checked or Run Script? I have also confirmed the files contents by verifying the headers of the fields match.
In this step of the exercise below it says I should see four fields but I only see the one.
