I am a new user taking the first course on ServiceNow platform. For first simulation the tasks are as follows:
Task Instructions:
| 1. | Navigate to the User Menu (select the System Administrator avatar in the top right corner). |
| 2. | Select Impersonate user. |
| 3. | Locate and select Platform User [platform.user]. |
| 4. | Complete the impersonation request by selecting the Impersonate user button. |
| 5. | Select and pin the 'All' menu so it is always present as you walk through tasks. (Important Tip: If you collapse your browser window or modify its sizing, the All menu may be hidden. Simply expand the browser for the pinned All menu to display again.) |
| 6. | Navigate to Self-Service > Knowledge, notice there is only one article. |
| 7. | Favorite the Knowledge module in order to easily locate it again in the future. |
| 8. | Ask yourself: what applications are available to you as the Platform User? |
I am getting the following error when I try to validate my task
"The validation has run into an error, please ensure that the instance is running and that you have set up the task exactly as instructed.
If you do feel there is a bug, your instance is running and you have double checked the task instructions, then you can raise a case here"
Pictures for reference:
What am I doing wrong and how do I fix it? Thanks in advance.
