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09-24-2025 03:36 PM
I'm trying to validate the task. Error message: the validation has run into an error, please check that the instance is running and that you set up the task exactly as instructed.
Instance is Running, I followed all the steps, Impersonated the Platform User, Pinned the All menu, Navigate to Self-Service Knowledge, Explored the homepage, and Favorite the knowledge module.
Please see screen captures and advise.
Solved! Go to Solution.
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09-24-2025 05:57 PM
We can try ending the impersonation once, then impersonate the Platform User again, and retry step 4 (adding the Knowledge module to Favorites). Sometimes this helps in validating the task successfully. If not, you can try terminating the lab instance and requesting a new one, which often resolves the validation issue.
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09-30-2025 09:03 AM
I have terminated the instance and requested a new one. I still have the same problem. Is there any other troubleshooting steps to take?
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10-02-2025 10:51 AM
did that and still didn't work. i thought you are going to simplify everything and make it easy !
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10-15-2025 11:25 AM
the solution to the error is to search for "Platform User" when looking to impersonate a user.
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12-19-2025 10:55 AM
Thanks !!! it was just a simple search, I tried three times and failed , I didn't know what I was doing wrong, until I read your solution.
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12-23-2025 02:53 AM
Thank you for this resolution step. It was so helpful.
