No response from servicenow support team

[vanchha sahu]

I have raised a case for my CSA voucher details. I am unable to use the voucher got after completing the fundamental on demand training. The validity will end if there won't be any respond in next 2 days. The support team is not responding, is there any other way to reach out them?

[Mark Roethof]

Hi there,

So what kind of case did you raise? I would assume a Now Learning Case, though you are not really mentioning that. You are mentioning a Support team? That's not the right channel.

Anyway, when raising cases through Now Learning, it is known that sometimes you do get very quick follow-up and sometimes... your waiting even over a month! I've experienced both scenarios multiple times myself. Unfortunately, this is not something new or lately, this is already since the start of Now Learning a few years ago.

About the validity will end... Now Support can solve that for you. That should not be an issue. Though I do also wonder, why are you even pushing it that late 🙂

[Dr Atul G- LNG]

Hi @tripuranima 

No, only the training is free of cost—not the voucher. You’ll need to pay for the voucher yourself.