No Update on ServiceNow University Support Case - Guidance Needed

[Sirri]

Hello Community,

I raised a support case with ServiceNow University/Now Learning some time ago, but I have not received any updates.

Unfortunately, I do not have the option to add escalation members to the case, and I am also unsure whom to contact for escalation.

Could anyone advise on the best approach to follow up or escalate a delayed ServiceNow University support case? Any guidance based on your experience would be greatly appreciated.

Thank you.

[Ankur Bawiskar]

@Sirri 

No one from community can help here.

You will have to put your updates on your case itself

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

Hi @Sirri 

Greetings!

You did not mention the reason for raising the case. Was it related to a training issue, or was it because your exam was terminated or suspended?

If you passed the exam and your account was suspended a week later, that is a different situation. If the issue is related to a lab or training problem, you may receive an update from the relevant team. However, if the issue is related to an exam termination or suspension, you may not receive much information.

For now, the only option is to regularly add comments to the case and check whether the team provides an update.

Also, as you mentioned escalation, there does not appear to be any further escalation route available at this point. The best option is to be patient. If possible, you could also involve your manager or someone from your company who has a relationship with ServiceNow and ask whether they can provide any additional clarity.

Unfortunately, there is not much the community can do in this situation.

Read this :

https://learning.servicenow.com/lxp/en/credentials/servicenow-security-invalidation-process?id=kb_ar...