Now Learning Account Merging Issue

shane whitting1
Mega Explorer

Morning all, looking for some help as I can't access the help centre since leaving my last company after I requested a merge of my Now Learning accounts!! 

I'm provided with the below image and error message "Authentication Failed" how can I fix this if I can't get into the help centre to raise a support ticket? 

Screenshot 2023-02-10 at 07.30.23.png

Any help would be much appreciated as i would like to continue on my learning path. 

Regards 

5 REPLIES 5

guptapooja
Tera Contributor

I am getting the same popup and  I can't access the my nowlearning account since I last week.

I created an Incident via support help but issue not resolved.

Did you manage to solve it? I have the same issue.

amine5
Tera Expert

@shane whitting1 did you resolve your issue? I am stuck on the same popup for more than 10 days now

Shahab3
Giga Contributor

I have also not received of any notification for my case being registered through my personal email. Is there any way to escalate?